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FAQ Tahoe Vacation Rentals

Is there a down payment required to rent a property?
Yes. A ten percent (10%) deposit is required to reserve a property. Payment in full is collected 45 days prior to arrival.

What if I have a home maintenance problem during my stay?
If maintenance or repairs are required during your stay, please notify us immediately and allow a Tahoe Vacation Rentals Representative access to the home to make the necessary repairs. Immediately notify our office at 530-583-3550.

Do you have any pet-friendly properties?
Yes. Here is a list of our pet-friendly vacation rentals: Pet-Friendly Rentals

What are your office hours?
Our office, located at 150 Alpine Meadow Road, is open from 9AM to 5PM. We have a 24-hour emergency phone line in the event you need assistance after hours: (530) 583-3550.

Who do I call in case of an emergency?
Our answering service is available 24 hours a day. You can reach us by calling 530-583-3550. Please follow the prompts to access our after-hours staff member. If it is a medical or life threatening emergency please dial 9-1-1.

Can I pick up keys early and wait until check-in time to enter the house?
No. We are happy to provide keys once your property is ready, but are unable to do so before that time.

Can I check in early or check out late?
We cannot guarantee an early check-in or late check-out prior to your stay, but you are welcome to inquire about its availability. Please check the day of arrival for availability and pricing.

What if I am traveling in the evening? Do I have to pick up keys before 5PM?
No. There is a lockbox at our office for late arrival convenience. Lockbox information is included in your confirmation email.

How do I find out about road conditions?
Check www.dot.ca.gov/cgi-bin/roads.cgi for updated highway conditions, chain controls, and closures. Or you can call 800-427-7623. Google Maps is also an excellent real-time trip planner in case of delays. Always be prepared for hazardous winter driving conditions by stocking your vehicle with food, water, sleeping bag and/or warm blanket, shovel, chains, and a full tank of gas. A four wheel drive car is good too.

Does my house rental have snow removal?
Yes, all of our rental properties houses have snowplowing contracts. Please be aware there may be delays during storms. Your entryway is shoveled by our team prior to arrival, but this area is your responsibility once you check in. We make every effort to clear steps and entries, but during large storm cycles it is not always possible.

What amenities are included in my rental?
We provide a starter set of paper products and soap. We stock each property with linens for each bed, and bath towels to match the vacation rental occupancy. For a large group or longer stay, please be prepared to purchase or bring your own supplies. We recommend bringing extra towels from home if you plan to use the hot tub, or spend time at the beach.

Can I clean the property myself and not pay the cleaning fee?
We have professional cleaning crews who clean and care for the properties prior to arrival. We do not waive the cleaning fee.

Is there daily housekeeping service?
Daily housekeeping is not included in your rental rate, but may be available for an additional fee. Please ask us if you'd like to add additional cleaning services.

Does my house have a slow cooker/juicer/espresso maker/rice maker, etc?
Each house has basic cookware and small appliances. If you need a specific small kitchen appliance, please bring it from home.